Comments, complaints or questions?
We're pleased to introduce our new Community Hotline, designed to listen to your concerns and answer your questions. Whether you'd like to ask a question, submit a report or share your comments, we've set up several channels to make it easy for you to get in touch with us.
You can reach us by phone, either by leaving a message on our dedicated voice mailbox at 514 640-2011, or by speaking directly to an agent at 514 645-2311.
If you prefer, you can also contact us by e-mail at info.communaute@glencore.ca.
Whichever way you choose to get in touch with us, rest assured that we will respond to all your requests within 5 working days.
As regards the processing of your reports, here are the steps we follow to ensure rigorous follow-up:
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Receipt of the report
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Analysis
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Follow-up with the applicant
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Application of corrective actions
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Improvement of practices
We are committed to ensuring that every report is handled in a complete and transparent manner, in compliance with the highest standards.